Privacy Policy for Salterra Farm

Effective Date: December, 2024

At Salterra Farm, we are committed to protecting the privacy of our website visitors, customers, and stakeholders. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging with our services, you consent to the practices described in this policy. If you do not agree with this policy, please do not use our website.

1. What Information We Collect

We may collect the following types of personal information directly from you or through third-party providers to facilitate our business operations, customer service, and website experience.

Types of Information We Collect:

Personal Information: Your name, email address, phone number, company or business name, and any other information you provide when filling out forms on our website or communicating with us.
Transaction Information: Information related to inquiries about our services, cattle breeds, or any communication between you and Salterra Farm.
Technical Information: IP address, browser type, device type, and browsing activity on our website via cookies and tracking tools.

We only collect personal information when it is reasonably necessary for our business purposes, such as providing cattle leasing, sales, or other agricultural services.

2. How We Collect Your Information

We may collect your personal information in the following ways:

Direct Interactions: When you fill out a contact form, send an enquiry, or call us directly.
Website Usage: Through cookies, website analytics, and online forms.
Third-Party Sources: We may receive information from trusted third-party providers, such as business directories or social media platforms.

If you choose not to provide certain personal information, it may limit our ability to provide you with the services or information you request.

3. How We Use Your Information

We collect personal information to provide and improve our services, enhance user experience, and comply with our legal obligations. Your information may be used for the following purposes:

To Respond to Enquiries: When you submit a contact form, request a call-back, or ask about our cattle breeds, bull leasing, or other services.
To Improve Our Services: We use analytics to understand website usage, improve navigation, and enhance the user experience.
To Send Marketing Communications: If you opt-in, we may send information about our cattle sales, special offers, and updates on farm activities. You can unsubscribe at any time.
To Comply With Legal Obligations: We may use or disclose your information if required to do so under Australian law or a legal directive.

4. Disclosure of Your Information

We will never sell your personal information to third parties. We may disclose your information only in the following situations:

Service Providers: We may share information with trusted third-party service providers, such as website hosting platforms, email marketing tools, and data analytics providers, who help us deliver our services.
Legal Compliance: If required to do so by law, we may disclose your information to legal or regulatory authorities.
Business Transfers: If Salterra Farm undergoes a change in ownership or merger, your information may be transferred as part of that transaction.

All third parties with whom we share your information are required to handle your information in compliance with Australian privacy laws.

5. Cookies and Website Tracking

When you visit our website, we may use cookies and tracking tools to improve your browsing experience. Cookies are small text files stored on your device that help us:

Understand user preferences and tailor content accordingly.
Measure website traffic and visitor engagement.
Identify and resolve technical issues.

Types of Cookies We Use:

Essential Cookies: Required for the website to function correctly.
Analytical Cookies: Used to measure site performance and visitor activity.
Marketing Cookies: Used to display relevant marketing or promotional content.

You can manage or disable cookies through your browser settings. However, disabling cookies may impact your browsing experience on our website.

6. Data Security and Storage

We take reasonable steps to ensure your personal information is stored securely and protected from unauthorised access, alteration, or disclosure.

How We Protect Your Data:

Encryption of data during transmission.
Secure server environments.
Access controls and user authentication for internal access to personal data.

Despite our best efforts, no method of online storage or data transmission can be 100% secure. If you suspect a breach of your personal information, please contact us immediately.

7. Third-Party Links

Our website may contain links to third-party websites, such as industry associations, accreditation bodies, or social media platforms. Please be aware that Salterra Farm is not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Your Rights

Under the Privacy Act 1988 (Cth), you have rights regarding your personal information, including:

Access: You can request access to the personal information we hold about you.
Correction: You can request that we update or correct any inaccurate or outdated information.
Complaints: If you have concerns about how we have handled your personal information, you have the right to lodge a complaint.

If you wish to exercise any of these rights, please contact us using the details provided below.

9. How to Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us at:

Salterra Farm

Address: 10 Omiah Way, Piggabeen, Northern NSW, 2486 Australia

Email: ben@rmfarm.com.au

Phone: +61 416 572 364

We aim to respond to all enquiries and complaints promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or to comply with Australian privacy laws. Updates will be published on our website, and the effective date will be noted at the top of this page. We encourage you to review this policy periodically to stay informed of any changes.